Compassionate Senior Living & Memory Care in Phoenix, Arizona

I never really had a real family growing up, but being here at Avista has felt like the closest thing to one. I’ve been through a lot in my past, and finding a place where I feel safe, cared for, and understood means everything to me. I trust the staff here with my care, and that trust is not given lightly. The team does a great job making sure my appointments are scheduled and that I get to them on time. It’s one less thing I have to worry about, and I truly appreciate that. The breakfast food is always something to look forward to, and I especially enjoy the little social events like popcorn socials and root beer floats—they bring joy and a sense of community. Overall, Avista has become a place where I feel valued and cared for. It’s more than just a senior living facility—it’s home.

My mom was diagnosed with Alzheimer’s and it changed everything. She was unable to manage basic every day living tasks required to live on her own. I had to admit to myself I could neither provide my mom the care she needed, nor could I keep her safe.  I toured several facilities and many had nice “assisted living” options but when I got to the behind the scenes “locked door” of memory care they were dismal and depressing. When I came to Avista it was a different story. You can feel the positive energy when you first enter the lobby. I found that there is a memory care unit that was bright and inviting, the residents where being attended to in a caring manner. There was no hesitation about moving my mom into the memory care unit at Avista. My mom was in memory care for 18 months. Knowing my mom was safe and treated with compassion, respect and dignity means everything to me. I’m thankful to Avista for their wonderful facility and forever grateful for what I call a “mini world” where everyone comes together and you know it’s a safe place.

My mother is a resident here. She’s lived here a few years. She is in her 80s and has severe cognitive issues. The dementia requires her to live in the memory care unit, which is password protected to keep our loved ones safe. Her memory issues and cognitive decline were too much for my brother or I to handle safely, so this was the best place for her to be. When you arrive to the facility you go to the front desk and sign in via tablet that takes your picture and prints out a name badge. The last event I went to was the Thanksgiving meal. They had a buffet style setup where families could sit and eat together.

After losing my dad in March and struggling harder with her depression, anxiety and mobility, living in her house became much more than she could cope with. So we found Avista. She’s been here for 6 months and making some improvements. I love the staff!! They’re friendly, courteous and willing to help. The place is clean. I’ve been to a few places over the years when my dad went in for respite care and the first thing you notice is the smell especially near the residents rooms. Not here, it always smells like they just cleaned. The Assisted Living Apartments are nice, just the right size for someone with mobility issues. Mom doesn’t feel so overwhelmed in it. The food is good also. Mom says she enjoys eating there and lets the cook know. Some of the staff knows her and gets her coffee just the way she likes it before she sits down. My mom is pleased with living here and is glad we found Avista. In turn that makes my brother and I feel good about Avista. They’ve made the transition from living on her own in a house to a smaller apartment much more bearable. For that I am grateful!! THANK YOU TO EVERYONE AT AVISTA!!

Avista North Mountain Memory Care center was a wonderful place for my mother! All of the staff treated her and our family so well! They kept me informed about all my mothers health issues and special events! Even shared pictures with me via text! They would take the time to FaceTime with me so I could see my moms lovely face!they always responded to me promptly when I had questions and concerns! At the time of her passing many of the staff shared beautiful stories about my mother with me! The care and compassion they had for my mother was something I will treasure forever! Thank you Avista! I rate you as 10 stars!

My father has been living at Avista Senior Living North Mountain for nearly a year. From the first day we checked out this facility to present our experience has been extraordinary. This is not the fanciest place in town (that’s where we were before moving Dad to Avista) – and though not fancy, it is modern, clean and well maintained as evidenced by the ongoing improvements being made. Every encounter with staff from caregivers to administration to marketing to the dining room to the front desk have all been positive, and I believe I’ve figured out why – it’s the culture they have created. At Avista there is a culture of caring and compassion that permeates each of the departments I’ve dealt with concerning Dad’s care. It’s amazing, because being a business person myself I understand the value of building not only a winning culture for employees, but more importantly, customers. Avista understands their customer is not just Mom or Dad – their customer is everyone who walks in the door, including me. On a number of occasions when taking Dad out to the patio to sit in the sun and visit I’ve had opportunity to meet others visiting their loved ones. Never have I heard a negative comment, but rather gratitude for knowing their parent is in a safe, caring environment. Thank you Avista for making Dad feel so at home, cared for and appreciated.

Our experience at Avista has been simply wonderful. We had previously been residents in two other facilities in the past four years, and Avista North Mountain far exceeded all of our expectations. We had never expected such a warm, caring environment, where the staff is so friendly and caring we feel as if we are surrounded by family! Lovely, spacious apartments, delicious meals and desserts, efficient housekeeping and caregiving services, all more than we could have imagined for any price. Bravo, Avista North Mountain!

My parents moved into Avista North Mountain in mid-November due to issues related to my mom’s advancing Alzheimer’s Disease. By December 1, she was in memory care, and she passed away right before Christmas. The facility is clean and is being updated. All of the staff took such great care of my mom and have been so supportive of my dad during and after her passing. This is a kind, “active” community and I can’t say enough about how much they care.

I am the power of attorney/healthcare agent for a friend of mine who resides at Avista North Mountain. I have been overwhelmed by how caring the staff is towards not only its residents but also friends and family members of the residents. Dementia is a terrible and progressive disease and requires constant evaluation and modification, the staff at Avista has been so wonder in working with my friends changing needs. One of the things I am most impressed with is the staff always addresses him by his name and welcomes him back when he returns from an outing. Compassion and caring exemplifies Avista.

The staff at Avista have been exceptionally helpful and understanding. My mom and my step dad were residents at Avista. My step dad suffered from dementia. He was approved for ALTCS, my mom was private pay. My step dad took a turn for the worst and passed away leaving my mom with a very limited income. She was not going to be able to stay at Avista due to funds but Ami and her staff came through for us and as a result, my mom is able to stay. She needs people around her to keep her in the present and without the help of the staff that would not be possible. They did the right thing in a tough situation and I am very grateful for them!